For organisations who use a firewall/proxy server to communicate with the internet, a firewall/proxy server may impact your ability to connect with the ATO using our updated SBR implementation. Strong anti-virus software may also interrupt your ability to interact with the ATO. Contact your IT Department to determine whether you need to configure these settings or if whitelisting is required.
How do I know whether I might need to configure any of these settings?
If you receive an Exit Code 6 - Operations problem (check operating environment) error on an interaction you make within the Electronic Lodgement (SBR) Interaction Manager and you have the latest software version for the applicable FBT year as per the following table then you may need to either configure a proxy server or add certain URLs to your whitelistings in your proxy and/or your corporate firewall.
Product Year Required Version (or later)
If your easyFBT software version for the relevant FBT year is not the version shown above (or later) then you will need to update your software first before attempting to use the Electronic Lodgment (SBR) Interaction Manager feature. Once your software has been updated to the required version then if you still receive an Exit Code 6 - Operations problem (check operating environment) error you may need to configure your proxy server (if your organisation uses a proxy server) and/or ensure that some Whitelist URLs are added as discussed below.
Ideally your IT Department will be able to assist you to determine whether you need to make these changes.
Configuring your proxy server
Activate your entity and open the Interactions tab via the Tools -> Options menu:
To configure your proxy server connection, you will need to select the Use a proxy checkbox and enter the information given to you by your IT Department.
Notes
Only your IT Department can provide this information which is specific to your network - the above is an example only.
Where your proxy server also contains firewall functionality, that firewall may also need to be whitelisted.
Whitelisting
In addition to configuring a proxy server, you may also need your IT Department to whitelist the following URLs in your corporate firewall or anti-virus software to ensure proper access to allow you to submit your FBT return:
Tip: click on the Copy to Clipboard button on the Interactions tab to copy these whitelist URLs for you to then paste them into an e-mail for your IT Department.
Verifying your proxy server configuration is enabled
To verify your proxy server is enabled, open the SBR Interaction Wizard, make your selections and on the Ready to process dialog you can review your interaction settings:
Where a proxy server is enabled it will be shown as listed above. The above proxy server connection command line is an example only.
Anti-virus threat protection
Depending on the strength of your anti-virus software you may be required to exclude the following executable files from being blocked or captured:
C:\Program Files (x86)\One Plus One Solutions Pty Limited\SBR\ato.exe (default for the latest versions of easyFBT2020 to easyFBT2024 per above)
C:\Program Files (x86)\One Plus One Solutions Pty Limited\easyFBT20XX\SBR\bin\ato.exe
Note: XX - represents the year of the software ie. 2020 onwards
Tip: If these files are captured by your anti-virus software you may receive an exception error message in your SBRInteraction.log file.
