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If you receive an Exit Code 6 - Operations problem (check operating environment) error on an interaction you make within the Electronic Lodgement (SBR) Interaction Manager then you will need to first ensure that you have the latest product version available for the applicable FBT year per the following:


Product Year Required Version (or later)

easyFBT 2020 2020.1.0.8

easyFBT 2021 2021.1.0.4

easyFBT 2022 2022.1.0.11

easyFBT 2023 2023.1.0.6

easyFBT 2024 2024.1.0.10

easyFBT 2025 2025.1.0.6


If you do have the latest software version for the applicable FBT year, as per the above table, then if you still receive an Exit Code 6 - Operations problem (check operating environment) error you may need to configure your proxy server (if your organisation uses a proxy server) and/or ensure that some Whitelist URLs are added as discussed in the following blog post:






For organisations who use a firewall/proxy server to communicate with the internet, a firewall/proxy server may impact your ability to connect with the ATO using our updated SBR implementation. Strong anti-virus software may also interrupt your ability to interact with the ATO. Contact your IT Department to determine whether you need to configure these settings or if whitelisting is required.


How do I know whether I might need to configure any of these settings?

If you receive an Exit Code 6 - Operations problem (check operating environment) error on an interaction you make within the Electronic Lodgement (SBR) Interaction Manager and you have the latest software version for the applicable FBT year as per the following table then you may need to either configure a proxy server or add certain URLs to your whitelistings in your proxy and/or your corporate firewall.


Product Year Required Version (or later)

easyFBT 2020 2020.1.0.8

easyFBT 2021 2021.1.0.4

easyFBT 2022 2022.1.0.11

easyFBT 2023 2023.1.0.6

easyFBT 2024 2024.1.0.10

easyFBT 2025 2025.1.0.6


If your easyFBT software version for the relevant FBT year is not the version shown above (or later) then you will need to update your software first before attempting to use the Electronic Lodgment (SBR) Interaction Manager feature. Once your software has been updated to the required version then if you still receive an Exit Code 6 - Operations problem (check operating environment) error you may need to configure your proxy server (if your organisation uses a proxy server) and/or ensure that some Whitelist URLs are added as discussed below.


Ideally your IT Department will be able to assist you to determine whether you need to make these changes.


Configuring your proxy server

Activate your entity and open the Interactions tab via the Tools -> Options menu:

To configure your proxy server connection, you will need to select the Use a proxy checkbox and enter the information given to you by your IT Department.


Notes

  • Only your IT Department can provide this information which is specific to your network - the above is an example only.

  • Where your proxy server also contains firewall functionality, that firewall may also need to be whitelisted.



Whitelisting

In addition to configuring a proxy server, you may also need your IT Department to whitelist the following URLs in your corporate firewall or anti-virus software to ensure proper access to allow you to submit your FBT return:


  • *.layersecurity.com:443 (previously *.ozedi.com.au:443)

  • *.ato.gov.au:443

  • *.sbr.gov.au:443

Tip: click on the Copy to Clipboard button on the Interactions tab to copy these whitelist URLs for you to then paste them into an e-mail for your IT Department.


Verifying your proxy server configuration is enabled

To verify your proxy server is enabled, open the SBR Interaction Wizard, make your selections and on the Ready to process dialog you can review your interaction settings:

Where a proxy server is enabled it will be shown as listed above. The above proxy server connection command line is an example only.



Anti-virus threat protection

Depending on the strength of your anti-virus software you may be required to exclude the following executable files from being blocked or captured:


  • C:\Program Files (x86)\One Plus One Solutions Pty Limited\SBR\ato.exe (default for the latest versions of easyFBT2020 to easyFBT2024 per above)

  • C:\Program Files (x86)\One Plus One Solutions Pty Limited\easyFBT20XX\SBR\bin\ato.exe


Note: XX - represents the year of the software ie. 2020 onwards


Tip: If these files are captured by your anti-virus software you may receive an exception error message in your SBRInteraction.log file.


From 1 April 2020, if you intend to lodge your FBT Return form electronically using easyFBT then you will need a Machine to Machine (M2M) credential. To create a machine credential in the ATO’s Relationship Authorisation Manager (RAM), you must be either a principal authority or a machine credential administrator (MCA) of the business.


Note: you will need to create one for each entity that is required to be electronically lodged.


Guide: how to install a machine credential

The following is a link to the ATO's guide on how to install machine credentials:


Note: if you have yet to create machine credentials on your computer, you may need assistance from your IT Department to download and install a browser extension (as you may require Administration rights to install software). One Plus One Solutions Pty Limited can only offer very limited support and recommend you contact the ATO for additional assistance if required.



ATO Relationship Authorisation Manager (RAM)

The following is a link to the ATO's Relationship Authorisation Manager where you can view or manage your M2M credentials:

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